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Reimbursement Services


Roche Diagnostics Reimbursement Services can help hospital staff and other healthcare professionals with a variety of reimbursement-related information related to Roche Diagnostics products including but not limited to:

  • Monitoring of government and private payer coding, coverage, and payment policies
  • Analyzing emerging coding, coverage and payment issues
  • Maintaining a toll-free Reimbursement Inquiry line to respond to coding, coverage and reimbursement questions
  • Providing reimbursement educational resources, such as:
    • Educational courses
    • Reimbursement handbooks/manuals
    • Medicare fee tables

In addition to the basic reimbursement consultative services provided by Roche Diagnostics account managers, Reimbursement Services can assist professional customers with highly complex reimbursement questions and issues regarding Roche Diagnostics products.

For more information, contact Reimbursement Services 24 hours a day, 7 days a week via our automated voice mail response system at 1-800-428-5074, Extension 13967.

You can also find answers to many frequently asked questions in Point-of-Care Reimbursement FAQs or by accessing educational resources and related links in our Reimbursement Resources section.